Warranty
Coverage:
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Period: 3 years from the purchase date.
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What’s Covered:
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Manufacturing defects in materials or workmanship for the following components:
✅ Zippers | ✅ Locks | ✅ Wheels | ✅ Handles ✅ Draw-bar | ✅ Luggage body/shell
Exclusions:
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×Lining damage.
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×Damage caused by misuse, accidents, airline handling, water exposure, or normal wear and tear (e.g., scratches, fading, scuffs, logo wear).
Warranty Claims:
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Warranty Claims: Submit your claim via email with detailed photos and a brief description of the issue.
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Proof of Purchase: Order ID is required for all claims.
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Damaged Shipments: Report any damage within 48 hours of delivery.
We stand by the quality of every suitcase.
For questions or assistance, reach out anytime!
Returns & Exchanges
Return Eligibility:
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Return Window: 30 days from the delivery date.
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Conditions: Products must be unused, in their original packaging, and free of damage.
Non-Returnable Cases:
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Returns initiated after the 30-day period.
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Damage due to negligence (e.g., improper use, obvious human-caused damage).
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Minor cosmetic damage (scratches, scuffs) that does not affect functionality.
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Products removed from the original packaging without any manufacturing defects.
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Items marked “Non-refundable After Unpacking” on the product page.
Return Process:
Step 1:
Contact LuggeX:
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Email: service@luggex.com (or via Amazon, if applicable).
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Include : your Order ID, photos of the issue, and a brief description.
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Response Time: Weekdays: Within 12 hours.Weekends/Holidays: Within 72 hours.
Step 2:
Return Approval & Shipping:
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For manufacturing defects: Provide photos for verification.
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For non-defect returns: Confirm eligibility and applicable fees.
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Return Tracking: Email your tracking number after shipping the return.
Step 3:
Refund/Replacement:
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Refunds without returns: Processed via a notification email.
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Refunds with returns: Processed within 5 business days after the product is received.
Return Fees (Non-Manufacturing Defects):
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Return Shipping: The customer is responsible for paying the return postage (no prepaid label provided).
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Original Shipping Deductions:
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If the original order included paid shipping, the cost is deducted from your refund.
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For free shipping orders, a base fee is deducted based on weight:
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0–20 lbs: $15
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21–40 lbs: $25
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41–70 lbs: $35
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71+ lbs: $45
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Additional Notes:
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Proof of purchase (Order ID) is required for all claims.
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For questions or assistance, contact us at service@luggex.com.
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Response Time:
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Weekdays: 12 hours
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Weekends/Holidays: 72 hours
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We stand by the quality of every suitcase.
For questions or assistance, reach out anytime!